How to complain
Email contact@kodia-ai.online with your name, company, project reference, issue, dates, supporting material, and expected resolution.
Review
We acknowledge and review complaints as quickly as practical, then respond with next steps or a proposed resolution.
Project context
For active projects, we compare the complaint against the agreed scope, approvals, timelines, and communication record.
Escalation
If the first response does not resolve the issue, request escalation in the same email thread.